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Employee & Family Resources has been named a Top Workplace in Iowa Top Workplaces for four years now. This distinction is based solely on employee feedback and is validation of our belief that employee health and well-being comes first.
To learn more about what it means to be an Iowa Top Workplace, view EFR’s profile here.
Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.
Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.
Hiring Salary Range: $56,000 to $70,000
Hiring Note: This is a hybrid position with two days required in the office. A short, 5-minute presentation will be requested of finalists.
EFR has a full time need on our vital Account Management team! If you have experience in account management in the employee benefits and/or insurance industry and have strong relationship building and organizational skills with the desire to help others we would love to talk to you!
The account manager impacts EFR’s revenue through 1) the retention of EAP accounts through effective account management and the delivery of other Employee Assistance Program (EAP) services; and 2) cross selling of WPS’s Workplace Performance Solutions.
Quality Account Management & Other Direct Service to Customers (50%):
Develops and maintains multi-level relationships within client organizations.
Promotes EFR products and utilization of services
Facilitates the implementation of the benefit and conducts Orientations.
Manages the client base while maintaining in-depth knowledge of client organization.
Attends community events and health fairs.
Completes renewal process including strategy for promotion and communication.
Serves as the main point of contact for employers and HR contacts.
Cross sales of Workplace Performance Solutions Offerings (30%):
Demonstrates knowledge of products/services.
Provides information about EAP services, wellness programs, and other services that might benefit an organization.
Educates and upsells client on new features.
Administrative (15%):
Effectively explains and advises on how to use specific technology including in depth help and how to navigate our website.
Comprehensive database management. Updates and maintains internal databases providing timely and accurate client communication and activity tracking.
Compiles data needed to provide customer utilization reports.
Supports RFPs and RFIs as needed.
Leads new account implementation.
Timely completion and submission of all documentation required to meet EFR business needs.
Compliance with EFR standards (5%):
Performance of duties as assigned by supervisor and other EFR administrative staff.
Provision of prompt and professional services to EFR colleagues at all times.
Compliance with all applicable EFR policies and procedures including privacy and security.
Serve as a role model by representing the values of Employee & Family Resources.
Continuous development of cultural competence.
Education: Bachelor degree in Business, Communications or related field.
Experience:
Minimum of 3 years’ experience in the field of account management and/or experience working in the employee benefits and/or insurance industry preferred.
Experience, knowledge, and ability to consult on people issues and crisis incidents.
Travel as needed.
Skills:
Excellent verbal, written, presentation and organizational skills
Sales mentality
Business Acumen
Relationship Building and Management
Takes Initiative
Thrives in fast pace always changing environment
Ability to maintain a high degree of confidentially and show maturity and discretion
Team oriented
EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.
Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.
In-Person Services:
Other:
Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
Perform other duties as requested by supervisor or other administrative personnel
Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
Serve as a role model by representing the values of Employee & Family Resources
Continuous development of cultural competence
Education: Master’s degree in a behavioral sciences or social work field
Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.
Skills:
Ability to learn new technology and demonstrate competency with various online platforms
Excellent verbal and written communication
Self-directed and ability to work with minimal supervision
Customer centric service delivery
Curriculum development, research, and/or program evaluation is a strong plus
Hiring Note: This is an in person PRN role, providing substance use assessment at the Polk County Jail primarily – with some days at EFR’s downtown Des Moines office.
EFR seeks a CADC certified Counselor to provide quality assessment, case management and referral services for individuals who have substance use and mental health concerns. Facilitate integrated treatment services in accordance to treatment recommendations. Provide a therapeutic and welcoming environment for every client.
Will serve clients at the Polk County Jail and EFR’s downtown DSM office.
Other (5%):
Education:
• Bachelor’s Degree in human services or similarly related field
Skills:
Certifications:
• ACADC, CADC, similarly related certification or eligibility for certification within one year
Hiring Salary: $40,000
EFR seeks a Prevention Specialist who will implement substance abuse prevention programming in a professional and positive manner in one or more of the following Iowa counties Polk, Jasper, Marion, and Warren. This direct service role requires public speaking proficiency; candidates will do a short presentation during the interview process.
Purpose: To implement substance abuse prevention programming in a professional and positive manner in one or more of the following counties Jasper, Marion, Polk, and Warren.
Other (5%):
Education:Bachelor degree in education, human services, or related field from an accredited college or university, or related work experience. Teaching, public health, or prevention certification desirable
Skills:
Excellent verbal and written communication
Knowledge of human development concepts and applications
Computer literacy
Efficient time management
Great attention to detail and preparation
Self-motivated team player
Proficient public speaker with effective relationship-building skills
Certifications:
Prevention Specialist Certification from the Iowa Board of Certification will be required within in the first 18 months of employment.
Physical:
Extensive travel within Polk County required. May also serve Jasper, Marion, and/or Warren counties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Hiring Note:
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
Counseling Services
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
The Healing Space
1001 Office Park Rd, Suite 209
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM
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Student Assistance Program (SAP) & Outpatient Counseling
Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district.
Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.