Contact a Counselor

Counselors are available by phone for questions and support 24 hours a day, 7 days a week, every day of the year. You may call a counselor to schedule an in-person appointment from 8 a.m. - 5:30 p.m. Monday through Thursday and 8 a.m. - 4:30 p.m. Friday.

*Times listed are in Central time.

All messages sent through the website are received from 8 a.m. - 5:30 p.m. Monday through Thursday and 8 a.m. - 4:30 p.m. Friday. Requests will be responded to the same day if received during the listed hours, or at the beginning of the next business day if received outside of the listed hours.

If your matter is urgent, please call 800-327-4692 to be connected with a counselor at any time, 24 hours a day, 7 days a week.

Phone Numbers
800-327-4692
515-244-6090

*Please do NOT include any confidential or sensitive information in this request form as this is not transmitted in a secure method.