Utilization rates for the EAP customers of Employee & Family Resources (EFR) consistently exceed national averages, as do our average sessions per client. With services conveniently delivered in-person, on the telephone, and on the internet, we’re serious about ensuring that your employees get the help they need whenever and wherever they need it.

• Award-Winning Achieve Solutions Web Resource
  With Employee & Family Resources EAP your employees and eligible family members will have full access to the world-class Achieve Solutions web-based resource.

  

  For four consecutive years—including 2005—Achieve Solutions has won the e-healthcare Leadership Award, the leading healthcare information award for internet sites. Now this wealth of information—updated daily—will be at the fingertips of all of your employees! Whether they are looking for professional help or information on depression, anxiety, stress, addictions, relationships, work/life balance or something else, they’ll find timely articles, interactive quizzes online courses, news stories and other resources to help.

• 24-Hour Toll-Free Access
  Your supervisors, employees, and their family members will appreciate 24-hour, toll-free access to skilled, Master-degreed clinicians trained to respond to a wide range of concerns.

• Life Coaching
  The option to receive Life Coaching is included in our EAP at no additional cost! Conveniently delivered by phone and our personal web portal designed exclusively for coaching, a trained Life Coach works with employees and their family members as they seek to make measurable, positive life changes.

• Quality Problem Assessment and Referral
  Employee & Family Resources prides itself on delivering quality in-person assessment, short-term counseling, and when needed, referrals to appropriate service providers to match client clinical needs, location alternatives, health insurance coverage, and financial resources.

• Customized Affiliate Network
  Whether you have a traveling sales manager, a dependent child attending school out of state, or an employee who experiences a trauma while on vacation, Employee & Family Resources can be there. EFR manages an extensive network of EAP clinicians offering convenient in-person assistance anywhere in country.

• Workplace Coordination and Management Consultation
  Your supervisors and managers may need support in responding to a troubled employee. Our EAP clinicians are always available to discuss performance concerns and appropriate EAP intervention.

• Violence Prevention Consultation
  From shop floor to boardrooms, every workplace has the potential for violence. Violence may originate from a domestic concern or be directed at supervisors or peers. It can range from rumors, to angry words, to assault. Employee & Family Resources will help your organization develop practical responses to concerns about violence.

• Substance Abuse Case Management
  Substance Abuse Professionals (SAP) and Certified Addictions Counselors (CAC) are utilized throughout our provider network to conduct evaluations for compliance with Federal Department of Transportation rules.

• Dedicated Workplace Consultant
  EFR will assign an experienced Workplace Consultant to serve your organization. Your Workplace Consultant will become a genuine partner with your Human Resource department to promote the success of the EAP.

• Comprehensive Utilization Reports
  EFR statistical reports offer relevant feedback about EAP utilization by employees and their family members while protecting their confidentiality.

• Quality Assurance Client Follow-up
  EFR’s clinical staff follows up with clients to obtain information on client satisfaction, suggestions for improvements in services, and information about affiliate providers and referrals.

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Learn more about what our EAP can do for you and your workforce:

Supervisor & Employee Orientation
Critical Incident Stress Debriefing (CISD)
Educational & Promotional Materials
Legal & Financial Consultation
Elder & Childcare Resources
Training and Development Workshops
Leadership Coaching
Life Coaching
My Plan After 50
Organization Development
Diversity Training and Consulting