Employers Seeking EAP Services
If you are looking for an Employee Assistance Program to offer abundant services to your employees then we invite you to explore Employee & Family Resources' Employee Assistance Program (EAP). Our company has been providing successful EAP service for over 40 years.
Employers nationwide trust Employee & Family Resources to give personal, caring EAP support to their employees and their families. Delivered conveniently in-person, on the telephone, or on the internet, Employee & Family Resources (EFR) offers affordable services designed to meet the unique needs of your organization—profit or nonprofit, large or small.
Want to know what our customers are saying? Take a look at our testimonials.
Please contact us to request an EAP proposal.
Choose the services right for your organization:
- In-person counseling
- Life coaching
- Telephone consultation
- Achieve Solutions
- CISD
- Legal services
- Financial services
- Eldercare services
- Childcare services
- DOT services
In-person counseling
In-person counseling services offer employees and their family members personalized attention to help them identify and respond to the issues affecting their emotional and/or physical well-being; the very issues that may be interfering in an employee's work performance and attendance. All EAP counselors are at the Master's and Doctorate level with experience in issues ranging from marital and family conflict to mental health and substance abuse disorders. The Member receives a comprehensive assessment of their concerns followed by brief counseling or, when needed, referrals for ongoing or specialized services to help them continue working toward resolution of their issues. EFR has an extensive network of counseling providers throughout North America and beyond with the goal of ensuring the eligible member has access to an EAP counselor within a reasonable distance from home or work.
Life coaching
A unique and innovative offering of EFR's EAP is Life Coaching. Life Coaching offers an alternative to in-person counseling for individuals whose concerns and goals may be well suited, or even better suited, for the coaching process than for in-person counseling. Examples of issues EFR's life coaches have assisted with include, but are not limited to, improving work habits, wellness issues, spending habits, strengthening parenting skills, time management, improving work/life balance, stress management and multiple personal growth issues. Members work with a trained Life Coach via telephone and a personal, confidential web portal to set goals and work toward achieving these goals to make the desired changes in their lives.
View a demonstration of EFR's e-Coaching web platform.
Telephone consultation
EFR's Master's and Doctorate level EAP counselors are available by telephone 24 hours a day, seven days a week. The counselors spend the time necessary with the Member listening to their concerns, offering emotional support, and helping them to develop a plan to respond to their concerns. When the Member is in need of services beyond the telephone consultation, the EAP counselor makes referrals to appropriate resources in the Member's community, including connecting them with the additional no-cost services offered through the EAP.
Legal services
The stress caused by legal concerns as well as the time involved in seeking out legal advice can interfere in an employee's work performance and attendance. EFR helps to address this through the Legal Services offering through the EAP. The EAP provides a no-cost telephone consultation with an attorney on a wide range of personal legal issues. When ongoing legal representation is needed, the Member can choose to continue with a network attorney with a 25% reduction in the normal fee. learn more
Financial services
Financial issues can create great stress in the lives of individual and families. Individuals often do not know of the resources available to them to better understand how they can respond to their financial concerns or questions. EFR's EAP includes a no-cost 30 minute telephone consultation for Members with a qualified financial expert. Matters that the EAP Financial Services offering can respond to include credit counseling, debt and budgeting assistance, retirement planning, and tax planning. If further services are needed, assistance with locating a resource in the Member's community is provided. learn more
Eldercare services
With the aging of our population, there is increased need to respond to the stress of providing caregiving services to an older parent and the worry about the needs of a parent or other family member residing elsewhere. EFR's EAP offers an Eldercare Service for Members who are experiencing this stage of life. EFR's Eldercare Specialist assists Members with locating and accessing resources for elderly and dependent adults. These services range from locating Meals on Wheels, Visiting Nurses, and other in-home services to locating residential facilities and other housing options.
Childcare services
EFR offers a Childcare Services option in which the EAP provides assistance locating childcare resources for Members anywhere in the country. The EAP provides a list of available childcare resources to Members including day care centers, family day care, in home care, nursery schools, nannies, and before and after school care.
Achieve Solutions
Provided to all EFR EAP customers is the award-winning Achieve Solutions web link providing extensive information on a multitude of issues for Members. Achieve Solutions includes articles, interactive quizzes, depression inventories, financial calculators, resource listings, and more. Among the multitude of topics are depression, anxiety, stress, addictions, relationships, wellness, work/life balance, and financial and legal issues. The content of Achieve Solutions is updated daily allowing Members to continue to learn from this valuable resource.
Critical Incident Stress Debriefings (CISD)
EFR recognizes the importance of planning for, and providing immediate and caring responses to, critical incidents that may impact the workplace. Examples of critical incidents that occur in and/or impact the workplace include the death of an employee or employee's family member; on-the-job accidents; serious injury; natural disasters; violent acts; robbery; and workforce changes.
In the event of a critical incident, managers can immediately consult with the EAP Critical Incident Stress Management team. The team will help the employer to develop a response plan which will often include Critical Incident Stress Debriefings (CISD). CISD's are on-site group meetings, generally held within 72 hours of the incident, with the goal of allowing employees to express their reactions to the event and to receive guidance on how to move toward recovery. CISD's have been demonstrated to accelerate the recovery of employees from traumatic events, helping business operations to get back to normal as quickly as possible.
DOT services
As one of the largest affiliates of the National Council on Alcoholism and Drug Dependencies, EFR provides unmatched experience in the management of substance abuse cases. Substance Abuse Professionals and Certified Addictions Counselors throughout EFR's national provider network conduct substance-specific evaluations for compliance with federal rules for commercial drivers and other safety-sensitive occupations.