800.327.4692
877.542.6488 (TTY)
Counselors are available by phone for questions and support 24 hours a day, 7 days a week, every day of the year.
You may call a counselor to schedule an in-person appointment from 8 a.m.-6 p.m. Monday through Thursday and 8 a.m.-4:30 p.m. Friday.
*Times listed are in Central time.
All messages sent through the website are received from 8 a.m.- 6 p.m. Monday through Thursday and 8 a.m.- 4:30 p.m. Friday. Requests will be responded to the same day if received during the listed hours, or at the beginning of the next business day if received outside of the listed hours. Click here to send a message.
If your matter is urgent, please call 800.327.4692 to be connected with a counselor at any time, 24 hours a day, 7 days a week.
*Times listed are in Central time.
To request an EAP proposal please send a message or call:
Lara Utter
Sales Manager
877.883.1387
Current or prospective network providers should contact EFR EAP Network Provider Relations regarding any contracting, reimbursement or credentialing issues.
To contact our network provider relations please send a message or call.
Lindsy Langer, MA, CEAP
Provider Relations Manager
866.834.3580
Verna Rice
Provider Relations Assistant
877.522.2328
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