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Active Listening & Effective Communication

Audience: Employees & Supervisors

Overview

It may seem like a cliché, but communication is key. Effective communication provides the foundation for success and learning in every organization. Without it, employees and teams become ineffective due to confusion and misinterpretation and in some cases conflicts may bring productivity to a screeching halt. Participants will learn to identify barriers to effective communication, explore their personal communication style and learn to apply five key principles of more effective interaction.

The workshop utilizes a wide variety of facilitation approaches, including lecture, group exercises and discussion, case scenarios and skill-building tools for success that can be put to work long after the course ends.

Course Objectives

• Improve organization effectiveness through better interpersonal communication
• Evaluate personal listening skills/styles
• Examine current theories of communication
• Know the five steps of effective listening
• Learn to apply five key principles to more effective interaction

Active Listening & Effective Communication (PDF)

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